Question 1

How many people will come to clean?

Accepted Answer

It varies by the day depending on the number of houses on the route.  Between  1-3 people

Question 2

Do you run background checks?

Accepted Answer

Yes, through the Michigan State Police website.

Question 3

Are you insured?

Accepted Answer

Yes, we are well insured. Please follow the link below to our insurance certificate.

Question 4

Is it alright to tip the team?

Accepted Answer

Tipping is welcomed. It is nice for the team members to feel valued and appreciated for their hard work. Please give any tips to the team members directly when they complete your cleaning.  This can be done in person if you are home or, if you are not home, you may leave a cash tip on your note location for the team to divide evenly between themselves. Employees report their own tips, therefore Gingerly Clean does not keep any sort of record of them.

Question 5

What is your cancellation policy?

Accepted Answer

As long as you cancel before the team leaves for the day (8:45 am) there is no charge to cancel.  We know that life happens and emergencies arise.  If we arrive to your location and cannot complete the cleaning you will be charged our 2 hour minimum fee.

Question 6

Does my dog/cat need to be crated?

Accepted Answer

Gingerly Clean does not have a specific policy on whether pets need to be crated.  It depends on the animal and the situation.  If your pet family member is very fearful, protective or in any way aggressive it would be best to have them crated or contained in a room that we do not enter.  If your pet is not concerned with visitors or the sound of vacuums they don’t need to be contained.  Some pets like the extra attention they get from the team while the cleaning takes place.  More often than not the shy pets keep to themselves in different areas of the home.  We take the needs of your pet household members very seriously and you will be asked several questions during the estimate if you have pets to be certain we understand the plan for your pet.

Question 7

How do you handle breakage?

Accepted Answer

If the team breaks an item they will tell you in person if you are there.  If you are not present the team will leave you a note in your designated note location.  You will just need to call the office and we will make arrangements to either replace the item or you can replace the item and turn in a receipt for reimbursement.   Often customers choose to have the reimbursement amount applied as a credit to the account.

Question 8

What products do you use?

Accepted Answer

We use many environmentally friendly products.  Melaleuca and Shaklee are some of them.  We also use some stronger products when needed.  This is common when it comes to dealing with hard water.   There is a list of products provided with a link below to the MSDS sheets.

Question 9

How does the travel fee work?

Accepted Answer

We charge a minimal travel fee, per visit, based on the distance from the office to your location.  0-5 miles $5, 6-15 miles $10, 16-25 miles $15, 26-35 miles $20, 36-45 miles $25

Question 10

Will you use my products?

Accepted Answer

We provide all the cleaning products and equipment needed to complete the cleaning.  If you have a specialty product that we do not carry you will need to provide the product as well as a printed MSDS sheet for the team to go over prior to use.  We do not take responsibility for any product damage caused by customer’s personal products.

Question 11

What if I forget to put away “personal items” when the team is coming?

Accepted Answer

If the team arrives and finds “personal items” of a sexual nature in your home we will clean around the area.  Specifically, this means that if you have adult items in the shower we will not be cleaning the shower.

Question 12

Can I hire Gingerly Clean employees for work outside of the company?

Accepted Answer

The short answer is no.  If you are a Gingerly Clean customer you may not hire Gingerly Clean employees to complete work that falls under our scope of practice.  This includes all cleaning work such as windows and carpet shampooing.  We ask that customers be respectful of our business and the cost and effort that goes into training our employees.  Each employee signed a 2 year non-compete contract with our company before they started working for us.   Employees that violate the non-compete contract are subject to termination, please do not put them in that awkward situation.

GINGERLY

gingerlyclean.office@gmail.com

CLEAN

(231) 414-2925

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